Frequently Asked Questions
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Our store is happy to accept online returns within 30 days of your purchase date for a full refund, exchange for an item of equal value, or store credit.
Items returned after the 30-day return period are not eligible for a refund or exchange. Items must be returned in undamaged and clean condition.
To make a return, please email jennifer@soulworksstudio.com with your order number.
We’ll help you process your return and provide a free shipping label for your purchased item.
Simply repackage your item and drop it off at the post office.
Once we receive your return, please allow 7 business days for processing.
If your return is accepted, please allow 7 business days for a refund to appear on your original method of payment.
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We accept online returns within 30 days of purchase. Returned items are eligible for a full refund, exchange, or store credit. Items must be received undamaged, in unused condition, and in their original packaging.
To make a return, place your order number and return details into an email addressed to jennifer@soulworksstudio.com. You can find your order number in your original confirmation email.
After receipt of your item, we process returns within 7 working days. Funds received will be sent to your original method of payment.
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You can read our terms and conditions by following this link: